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Store Policy

Customer Orders

  • A 50% deposit is required, with the remaining balance due prior to delivery or collection of the order. Products will not be dispatched until balances are settled.

  • All orders remain the property of Umabix (PTY) LTD trading as Sofas Inc™ until payment has been received. 

  • Manufacturing lead time of orders is stated on the product page. This may vary from time to time depending on production output and order volume.

    • Current lead time: DELIVERY IN 4–6 WEEKS

  • Sofas available immediately are apart of our Off The Floor selection, and can be viewed at our showroom location.​

Privacy & Safety

  • The Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use this website. We use your personal data to provide our products to you and to improve the service of this website. By using this website, you agree to the collection and use of information in accordance with the Privacy Policy. 

Wholesale and bulk order Inquiries

  • For information with regards to wholesale and bulk order enquiries, please contact us directly.

Payment Methods
Payment Methods & Options

  • Card Payments: We accept online payments via credit or debit card through the secure Yoco payment gateway. You can pay directly from your invoice using the integrated payment option or via a dedicated payment page, accessible through the link provided on your invoice. Card payments are also accepted in-store.

  • Mobicred: Mobicred is a flexible revolving credit facility that allows you to shop online safely and conveniently. We offer Mobicred as a payment option. If you wish to use Mobicred, we will provide an additional link on your invoice, directing you to the Mobicred payment page hosted by PayFast. Please note that a Mobicred account is required to use this method, and the full invoice amount will be processed via Mobicred. learn more here.

  • Lay-By: We offer a lay-by option, allowing you to split your purchase into three equal monthly instalments. Your order will be delivered upon completion of the final instalment.

  • Electronic Funds Transfer (EFT): Payment via EFT is accepted. Banking details will be provided on your invoice.

  • Cash: Cash payments can be made in-store.

Upholstery Fabric & Fabric Finishes

  • Product images are representative of the finished design and are used to portray the sofa’s overall shape, proportions, upholstery finish, and upholstery detail.

  • The fabric shown on each display product may form part of our current Fabric Portfolio or may be a limited-edition fabric that is not available as part of a continuous supply. The exact fabric and fabric range shown, where applicable, is stated under the Fabric section on the product page.

  • Pricing varies depending on the fabric range selected. The price for each fabric range is shown on the product page.

  • Additional fabric options may be available in-store, as not every textile is listed in our online Fabric Portfolio. Some in-store fabric collections that are not listed online or included in a standard fabric range may be subject to individual quotation.

  • Every effort is made to ensure that fabrics displayed in our Fabric Portfolio are represented as accurately as possible. However, slight variations may be visible in person due to lighting, screen settings, fabric texture, and dye batch differences.

  • We offer seven upholstery fabric ranges, priced according to the selected range and available to view in our Fabric Portfolio and in-store.

  • The FibreGuard & Carefree fabric range includes selected FibreGuard fabrics as well as Hertex Carefree fabrics. The Kalahari fabric range includes selected FibreGuard fabrics.

  • Our sofas are wrapped prior to delivery or collection to help protect them during transportation. Please do not leave sofas wrapped for extended periods, as this may create an environment where moisture and mould can develop, potentially damaging the upholstery fabric.

  • MasterGuard can be added as an optional extra to our Sahara, Dune, Etosha, Oasis, and Corduroy fabric ranges. The FibreGuard & Carefree and Kalahari fabric ranges include built-in fabric protection.

  • Learn how to maintain and clean your fabric here

Dimensions

  • Product dimensions are provided as accurately as possible. However, as our products are upholstered and handmade, slight variations may occur due to upholstery, padding, fabric tension, and standard manufacturing tolerances. Customers are responsible for ensuring that the product dimensions, orientation, and access route are suitable for their space before placing an order.

  • Dimensions and orientation can be viewed on the relevant product pages and should be checked carefully to assist with planning your space.

Collection & Delivery 

  • Collection Options: Customers are welcome to collect their orders directly from our facility. Collection details, including the address and suitable pickup times, will be communicated once your order is ready.

  • Delivery Costs: Delivery Costs are calculated based on the size of your order and delivery distance. These costs are exclusive of the listed product prices.

  • Local Deliveries: Local deliveries within Cape Town and surrounding areas are handled by our in-house delivery team.

  • National Deliveries: For deliveries nationwide, we collaborate with reliable third-party couriers to provide secure and timely transportation of your order.

  • Delivery Scheduling: Toward the end of the manufacturing lead time, our team will contact you to arrange delivery dates and times that are convenient for you. Please note that delivery times are estimates and may vary due to unforeseen circumstances. We will do our best to keep you informed and accommodate your schedule.

  • Customer Preparation: To ensure a smooth delivery process, please ensure your space is prepared to accommodate the product. If there are any access restrictions (e.g., narrow doorways, multiple staircases, or difficult-to-access locations), kindly inform us in advance to help us plan accordingly.

Product Guarantee 
Guarantee

  • Proof of purchase is required for all guarantee claims. 

  • This guarantee covers manufacturing defects in materials and workmanship that occur during normal use of the product, as well as inherent fabric defects. It does not cover damage resulting from misuse, abuse, negligence, accidental damage, improper care, or normal wear and tear.

  • Sofa frames are guaranteed for 20 years against structural failure under normal use resulting from manufacturing defects.

  • Foam seating, fibre filling, webbing, springs, and stitching are guaranteed for 3 years against manufacturing defects, including abnormal foam failure or collapse as set out in our full Terms & Conditions.

  • Normal foam softening, settling, minor compression, and changes in comfort resulting from regular use and ageing are not regarded as manufacturing defects.

  • Creasing, pressure marks, pile variation, fading, and changes in fabric appearance resulting from regular use and ageing are not regarded as manufacturing defects.

  • Fabrics are guaranteed for 2 years against inherent manufacturing defects only.

return
Refund and Return Policy 

In-stock Products: 

These are ready-made products available for immediate purchase directly from the Seller’s showroom floor.

  • Products can be returned for a replacement or refund within 7 days of delivery, provided:

  • The item is unused, in its original condition, free from damage, and sufficiently covered and secured to prevent any transit-related damage.

  • Delivery charges are non-refundable, as they cover third-party costs, and return shipping costs are the responsibility of the customer.

  • A 5% handling fee will be deducted from the refund amount to cover administrative and processing costs.

Custom-Made and Made-to-Order Products:

  • Custom-made and made-to-order products are non-refundable and non-returnable due to their personalised nature.

  • However, if there is a discrepancy between the final product and the agreed-upon design or specifications, we will make every reasonable effort to rectify the issue and work with you to reach a satisfactory resolution.

Defective Products:

  • If you receive a product that is defective or has been damaged during transit, please contact us within 7 days of delivery.

  • Depending on the extent of the defect, we will repair, or replace the product.

Please review our full Terms & Conditions.
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